AI-Powered Customer Care Analytics
Pave the way for unparalleled business growth with contact center analytics software that delivers actionable insights on your contact center that boost customer satisfaction, skyrocket agent performance, and deliver seamless customer support and interactions.
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Identify improvement areas by analyzing historical data to get actionable insights into agent performance and metrics like:
- Call connection rates
- Calls handled
- Average handling time
Identify sentiments and behaviors with AI-Powered contact center analytics software, with techniques like outlier, correlation, sentiment analyses, and more, to:
- Take proactive corrective measures
- Reduce customer churn and attrition
- Boost retention, C-SAT, and NPS score
Get insights into your agent performance with AI-powered customer service dashboards and visualizations to:
- Optimize agent productivity
- Personalize agent training with precise insights
- Monitor key agent KPIs to meet customer needs immediately
Delight customers with personalized experiences they love
Tackle rising customer expectations and level up your customer service game with contact center analytics software. AI-powered customer insights and live analytics is the secret sauce for wowing your customers and keeping your agents happy.
Use Cases
Leverage a unified solution to streamline data processes, reduce costs, and drive agile decision-making across your enterprise.
Agent Performance
Gain actionable insights into agent metrics like call connection rates, calls handled, and average handle times. Identify areas for improvement, provide targeted training, and enhance overall agent performance, leading to higher C-SAT and streamlined service with customer service analytics. Find out:
- What is the current call A rate, and is it meeting our goals?
- Are customers experiencing extended wait times?
- How can we reduce delays and optimize average handle time?
Transaction Summary
Boost agent efficiency with this customer analysis dashboard for in-depth insights into customer interactions, sales metrics, and customer churn analysis. Get answers to:
- What are the key trends in customer interactions and sales metrics?
- How can you track and predict customer churn rates more effectively?
- Are there any anomalies or trends affecting customer satisfaction?
Analytics For Contact Center
Dive into a suite of flexible solutions that make your data journey simple, fast and seamless.
Advanced Analytics
Perform different analyses like trends, correlation, sentiment, and text regression, forecast, classification and outlier analysis with customer care analytics.
Natural Language Query
With Lumenore AI, talk to your data and ask questions about it to get instant insights, just like you ask Google.
Data Source Connectors
Bring all your data together with 80+ Data Connectors. Reduce manual efforts and get a centralized access to improve operational efficiency.
Data Integration & Management
Simplify data extraction, transformation, and loading without compromising on speed and accuracy.
Integrated Data Lakehouse
Enjoy robust data security, massive parallel processing, efficient workload management and high scalability with Integrated Data Lakehouse.
Data Visualization
Transform complex datasets into actionable visual insights. visual elements like charts, graphs, and maps to easily identify trends, outliers, and patterns.
Embedded Analytics
Embed analytics into any workflow with a white-labelled solution. Add insights to any business app inside your users' native environment.
Professional Services
Leverage 1000+ years of collective experience for a tailored data journey, that delivers insights and impact through a multitude of flexible support models.
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Your data deserves the best – and we're giving it to you! Experience an end-to-end Customer Care Analytics and the whole premium package.
