See, Measure, and Improve Every Customer Interaction with AI-Powered Contact Center Analytics Software
Unify your contact center data, monitor agent and operational KPIs in real time with customer service analytics, and move from manual reporting to insights that improve customer outcomes and team performance.
Trusted by Leading Contact Centers
Across the Globe
Manual Processes and Siloed Systems Make Contact Center Management Harder Than It Should Be
Reporting delays because teams depend on manual Excel sheets and exports.
Siloed data across telephony, CRM, QA, WFM, and sales systems.
No real-time visibility into KPIs like AHT, CSAT, occupancy, agent coaching, or pipeline metrics.
Limited ability to monitor and coach agents, leading to inconsistent customer experiences.
Difficulty in tracking call quality issues without a centralized view, leading to generic coaching and unresolved quality gaps.
Your Entire Contact Center, Measured in One Place
Faster Decisions with a Single Source of Truth
Bring all contact center systems into a centralized ecosystem with scalable, cloud-ready architecture. High availability ensures uninterrupted access, and rapid deployment means teams get value in weeks, not months. Leaders can act sooner on trends impacting SLAs, costs, and customer experience.
See What’s Really Driving Quality Issues
Unify QA evaluations, sentiment patterns, and scorecards, in one place. Root causes become obvious; coaching becomes precise; quality improves consistently. Supervisors can then arrange targeted coaching for fewer repeat issues, and higher customer satisfaction.
Stronger Agent Performance Through Clear Visibility
Supervisors get clear visibility into outliers, both high and low performers. Customizable coaching workflows and automated evaluations help develop agents systematically, improving performance over time. Supervisors can close performance gaps faster and allow agents to consistently meet expectations.
Consistent Customer Experience Across Every Interaction
By combining trends across sentiment, FCR, CSAT, disclosures, and compliance adherence, teams improve customer advocacy and deliver a more predictable, consistent experience across every touchpoint. This leads to higher CSAT, stronger brand trust, and fewer escalations.
Less Manual Reporting, More Strategic Work
Automated QA scoring and reporting significantly reduce operational overhead. With dashboards and compliance insights ready in real-time, teams spend less time compiling reports and more time acting on insights. This lowers operational overhead and gives more time for data-driven decision-making.
Roster Visibility & Workforce Optimization
Get a clear, real-time view of how staffing aligns with operational demand. Track planned vs. actual rosters, understand shrinkage drivers, and compare performance across sites. Spot absenteeism and attrition patterns early so you can optimize coverage, reduce surprises, and keep operations running smoothly.
Built for Scale, Reliability, and Control
Lumenore AQM combines a scalable architecture, flexible automation, consistent evaluation, and a modern analytics engine, designed to support high-volume contact centers without operational friction.
Trusted by Supply Chain Leaders to Deliver Measurable Results
“Most of our repeat calls came from delayed shipments, but we could never quantify which routes or partners caused the spike. Lumenore’s analytics helped us map call reasons to operational patterns. Repeat calls fell by 31% and agent productivity went up by 14%, all because we finally had clarity.”
Head of Customer Experience
“With Lumenore, we finally had a single view of call transcripts, agent adherence, and case progress. Compliance deviations dropped instantly because supervisors began catching issues sooner. In just 60 days, our TAT adherence improved by 19%, and QA audit failures decreased by 23%.”
Director, Patient Services
“Subscriber churn was rising because we couldn’t track why listeners contacted support—billing issues, app crashes, or content discovery problems. Lumenore unified our IVR logs, chat transcripts, and app event data. In the first quarter, repeat calls dropped by 28%, and subscriber satisfaction improved by 11 points. Our team finally understands what triggers churn, and we act on it faster.”
Head of CX
Connect Your Existing Contact Center Stack
Lumenore integrates with all the tools your contact center team already uses. Stop switching between platforms and start seeing the complete picture.
*Can't find your tool? Our API makes custom integrations simple, and our team will help you connect to any data source.
Customer Care Analytics Dashboard Examples
Agent Performance Analysis Dashboard
This dashboard helps supervisors understand how individual agents are performing across key operational and customer experience metrics.
Transaction Summary Dashboard
This dashboard provides a consolidated view of all customer transactions and interactions across channels to help teams understand volume, efficiency, and resolution patterns.
Lumenore Suite of Products to Support
Modern Contact Centers
Self-Service Analytics
Lumenore InsightsGo beyond static reporting. Democratize data with self-service, AI-powered dashboards that empower every employee to make data-driven decisions and maximize ROI instantly.
Conversational Data
Lumenore Ask MeStop digging for answers. Query enterprise data and documents in natural language. Get instant, governed insights enhanced by Agentic RAG and seamless MCP integrations.
Enterprise ETL
Lumenore Data MagnetThe foundation of your data strategy. Connect 50+ enterprise sources with low-code ETL. Accelerate high-volume transfers to your Lakehouse with secure, cost-effective automation.
Analytics Solution Made for Your Contact Center
Director of Customer Care
Get a unified view of performance, track KPIs in real time, reduce reporting delays, and ensure consistent service levels across teams.
Head of Customer Experience
Monitor CSAT, sentiment, resolution trends, and identify what’s driving drops in customer satisfaction or experience gaps.
Contact Center Supervisor
Track agent-level KPIs, assign coaching, monitor progress, and identify performance issues before they impact service quality
Workforce Management Lead
Forecast workload trends, monitor occupancy and adherence, plan staffing, and adjust schedules based on real-time data.
Call Center Quality Assurance Manager
Evaluate interactions at scale, uncover root causes behind low quality scores, ensure compliance, and give supervisors the insights they need to coach agents effectively and improve service consistency.
Trusted Standards for Complete Data Security
Success Stories: Real Results from Real Contact Centers
Resources to Help You Run an Efficient Contact Center
Frequently Asked Questions Contact Center Analytics
Retail data analytics or retail intelligence software is a tool that centralizes all your retail data, from POS to ecommerce to supply chain, and gives your team dashboards, reports, and AI-driven insights to make faster, smarter decisions.
We connect with 80+ platforms including Shopify, Salesforce, SAP, Oracle, and more. Most customers are fully connected and seeing data within 48 hours of onboarding.
Customer analytics, inventory management, retail marketing analytics, store operations, supply chain visibility, behavior analytics in retail, and sales performance are all core use cases we support.
Most retail teams report measurable time savings within the first 30 days. Broader business impacts like reduced stockouts or improved campaign ROAS typically show up within the first quarter.
Try Lumenore for Free
Start improving your contact center performance at zero cost.
