Elevated Customer Experience Driven by Robotic Process Automation, Artificial Intelligence and Business Intelligence

Transform your customer support team into customer experience champions with Lumenore’s Contact Center Solution. Empower your contact center to constantly enhance customer interaction through training audits, business intelligence, voice analytics and complete coaching with zero CAPEX and minimum IT involvement.

Improve sales

Increase cost savings

Enhance customer experience

Key Features of the Solution

Lumenore’s Contact Center Solution employs in-depth modules created to consistently refine and elevate your team’s performance with technology that encompasses business intelligence, analytics, and AI.

Business Intelligence Plus

  • Get actionable insights from recorded calls, CRM, workforce management systems and legacy applications
  • Measure campaigns and sales performance, call quality, compliance, and FCR

Voice Analytics Plus

  • Leverage the best-in-class call recording and natural language solutions with the user-friendly Business Intelligence Plus platform

Training Audit Plus

  • Audit classes as desired at less than half the cost of traditional human-based audits
  • Gauge efficacy of training programs, how training is facilitated, and its operational performance impact

Complete Coaching Plus

  • Create customized and targeted agent self-coaching plans
  • Ensure continued improvement with built-in progress tracker and monitoring
  • Provide effective coaching content assignment and predictions for improvement with AI

See Lumenore’s Contact Centre Solution in Action