Tag Archives: BI tools

by in Business Intelligence

Contact Centers plus Business Intelligence – The Formula for Success

Organizations operating across verticals have experienced a data overload over the last few years and contact centers are no different. Also known as e-contact centers or customer interaction centers, they work as an omnichannel customer center that offers voice over IP (VoIP), chat, email, and web support. Contact centers are the locus of customer data. […]

by in Business Intelligence

4 Types of Business Intelligence Users in Every Company (and what they need out of BI)

Data forms the foundation our workspace, and Business Intelligence provides users with the power to deal with data in a more systematic and effective way. With the right business insights, organizations can develop strong data-driven operational efficiencies and insights-driven strategic advantages. At the beginning, only the specialists in the data analytics team were able to […]